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Compass Campers Canada

News and Facts
  • Our 2017 rental fleet will consist of 2017 and 2016 models.
  • The supplier is serving hundreds of repeat customers each year, who receive a small “welcome back” gift at departure;
  • The supplier is the first and currently the only company in Canada offering RVs with 3-point seat belts in its fleet;
  • All our rental vehicles are company owned;
  • Our vehicles are ready for delivery in the morning;
  • The supplier has modern, company owned shuttle buses, and offers your clients complimentary transfers;
  • The supplier's rental department employs people from over 10 different countries providing many of our international customers with service in their own language.
  • The supplier provides each guest with a complimentary shoulder bag with maps and brochures;
  • The supplier does not charge for additional drivers;
  • There is no hourly charge for the use of built-in generators;
  • The supplier does not charge for travel into the USA;
  • Our MH27-SW is specially designed for our disabled guests, available in Vancouver and Calgary;
  • All stations provide complimentary internet service;
  • GPS Navigation Systems are available for rent, pre-programmed with the supplier recommended campgrounds and the supplier's locations, and other essential information;
  • The supplier is giving back. Clients often have leftover food and supplies they cannot take with them so everything is boxed and donated to our local food banks – one more way the supplier is giving back to our community;
  • Wifi service available in 5 locations


There are currently no terms and conditions for travel during this period. If your rental is during these travel dates, new terms and conditions may apply. Please contact us before booking.

Compass Campers Canada insurance

Liability Coverage / Deductible Reducer and Waiver Agreements
1. LIABILITY COVERAGE

The supplier maintains liability coverage on all its rental vehicles to a maximum of CAD $5,000,000.00 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by the supplier have been followed. Premiums for this Basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance. Reduction and waiver agreements are subject to the express terms of this rental contract and are null and void if any of the terms of the rental agreement are breached.

2. CDR – COLLISION DEDUCTIBLE REDUCTION AGREEMENT
    (Minimum charge of $175.00 will apply regardless of rental duration)
(Not available for rentals originating in Whitehorse between November 01 and March 31)
A collision deductible reducer is available for CAD $25.00 per day to a maximum of CAD $750.00 per rental and provides the following benefits:

  1. Optional CDR reduces the renter’s responsibility for damages from CAD $7,500.00 to CAD $750.00 per occurrence (exceptions are listed under clause #4);
  2. CDR will guarantee the renter a replacement vehicle when the renter’s vehicle becomes undrivable due to damage, even if the renter is at fault (unless the damage is a direct result of negligence, misuse or violation of restrictions). The replacement vehicle will be delivered to a location agreed upon by the supplier and the renter and will be dispatched within 24 hours from the time the renter notifies the supplier that the renter’s vehicle has become undrivable. Delivery will be limited to a province/state, which borders the province in which the renter took delivery of the renter’s vehicle. The supplier is not obliged to deliver van conversions, C-Large, C-XLarge, Adventurer 4, MH27-SW, or A-Luxury motorhomes to the Yukon, Northwest Territories, Nunavut, Newfoundland, Labrador or Alaska. Any expenses for accommodation, food etc. are the renter’s responsibility if the damage is the renter’s fault.
  3. Damages and deductibles are subject to applicable taxes;
  4. In case the CDR is not purchased, the supplier reserves the right to block the full deductible amount of $7,500 on the customer’s credit card (VISA, MC or AMEX).
  5. The following damages are covered under the CDR Reduction agreement (see exceptions under clause #4):
    • Motor vehicle accidents / Collision (including roof and underbody);
    • Hit and Run / Vandalism / Vehicle theft / Fire;
    • Damage due to break ins;
    • Tire damages;
    • Windshield damage;
    • General glass damage;
    • Impact with an animal;
    • Damages caused by back-up maneuvers;
    • Damages caused as a result of a natural disaster (hail, floods, storms);
    • Damages to the interior of the vehicle;
    • Replacement cost for lost keys or keys locked inside the vehicle.


3. CDW – COLLISION DEDUCTIBLE WAIVER AGREEMENT
(Minimum charge of $84.00 will apply regardless of rental duration)
  
(Not available for rentals originating in Whitehorse between November 01 and March 31)
CDW is available for CAD $12.00 per day. CDW reduces the renter’s responsibility for damages covered by the CDR agreement from CAD $750.00 to ZERO. This agreement is available only in combination with the CDR agreement.

The following damages are covered under CDW with $0.- (ZERO) deductible (exceptions are listed under clause #4):

  • Motor vehicle accidents / Collision (including roof and underbody);
  • Hit and Run / Vandalism / Vehicle theft / Fire;
  • Damage due to break ins;
  • Tire damages;
  • Windshield damage;
  • General glass damage;
  • Impact with an animal;
  • Damages caused by back-up maneuvers;
  • Damages caused as a result of a natural disaster (hail, floods, storms);
  • Damages to the interior of the vehicle;
  • Replacement cost for lost keys or keys locked inside the vehicle.


4. Exceptions:
All coverage agreements including CDR and CDW 
are null and void in the event of the following occurrences.

  • Damage was caused as a result of negligence / willful damage;
  • Damage was caused as a result of people using the vehicle without permission (not registered on the rental agreement);
  • Failure to maintain proper fluid levels;
  • Damages caused by using the wrong fuel or wrong fluids;
  • Failure to maintain proper tire pressure;
  • Damage due to misuse of the brakes (overheating), transmission or any other parts of the power train;
  • Damage due to violation of restricted travel areas (see clause #19 in our terms & conditions);
  • Damages caused by ignoring height restrictions and other road signs;
  • Driving under the influence of alcohol, drugs and/or other substances;
  • Damages caused as a result of travelling on ice roads;
  • Damages caused as a result of the use of snow chains;
  • Result of vehicle malfunction or damage consequent of deliberate and/or willful damage caused by an undetermined person or persons, and in accordance with the Rental Agreement signed by the renter.

Charges for towing or recovery of a vehicle not arranged through Roadside Assistance (Ford / Dodge / Chevrolet) are not covered under the CDR or CDW agreement unless the renter can prove that contact with Ford / Dodge / Chevrolet was established and service was declined.

Theft, loss or damage of personal property and personal injuries are the renter’s responsibility.

5. SECURITY DEPOSIT

A damage deposit equal to the amount of the deductible ($7,500 or $750) is required at the time of departure, authorizing the amount on a major credit card (VISA, MC or AMEX).
In the event of an accident, the supplier will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies the supplier that the renter is not at fault, the supplier agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.

6. EXCHANGE RATE VARIATIONS

The supplier cannot be held responsible for exchange rate variations while a security deposit is being held.

7. INSURANCE COVERAGE THROUGH A THIRD PARTY
If the renter is covered for damages through a third party insurer, he/she agrees to pay the supplier for all damages upon return. It is the renter’s responsibility to re-claim the amount from his/her third party insurer, the supplier will not claim the amount on the customer’s behalf. It is the renter’s responsibility to examine his/her own policy to ensure that all damages are covered.

8. REPORTING OF DAMAGES / ACCIDENTS
Any damages and/or injuries involving a third party (vehicle, person and/or property) must be reported to the police immediately. All damages must be reported to the supplier as soon as possible.

Travel Restrictions
- Travel into Mexico is prohibited;
- Travel in Death Valley, California, is prohibited between June 1 and August 31;
- Non-public roads and off-road driving is prohibited at all times;
- The supplier does not allow the vehicle to be left unattended by renter in the city of Montreal, Quebec, Ottawa and New York. Failure to do so will void the insurance coverage and make the renter liable in case of theft and/or damages.
- Restrictions are in place for the following Northern roads:
 Yukon:  * Canol Road (Hwy 6), North of Ross River – no insurance coverage
               * Aishihik Lake Road – no insurance coverage
               * Road between Dease Lake and Telegraph Creek – allowed with 4x4 trucks only
 Alaska: * Dalton Highway (Hwy 11), – Restriction in place between Coldfoot and Prudhoe Bay:
                  (allowed with 4x4 trucks only between June 15th and Sep 15th )
               * McCarthy Road, between Chitina and McCarthy – no insurance coverage

The supplier reserves the right to limit travel on any roads or road sections based on changing conditions. Terms regarding vehicle replacement in case of breakdowns or accidents which are outlined in our insurance conditions do not apply to the above mentioned roads.

 
 
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